Our client an American Fortune 20 multinational information Technology Company needed a program on service excellence which covered concepts tailored to organisation. We created tailored role plays and contexts, and combined aspects of service strategy and analysis, as well as aspects of team management / motivation / communication.
Learning Negotiation Skills
The client, a manufacturer of pumps, valves with a global market share of 7 percent and headquartered in Germany required an intervention on Negotiation Skills Training.
Learning Fundamental Management Skills
Our client is amongst the top 10 automotive parts manufactures globally. The intervention revolved around two aspects: Time Management and Presentation Skills. The workshop was a part of the global roll initiative. Our trainers were trained by Cegos and the content was created by Cegos and approved by the client.
Retail Service Excellence
We worked with a leading telecom operator globally and one of the major players in the industry in India. The goal was to upgrade level of service delivery commensurate with the brand promise and was focused on the frontline staff & first level managers.